Frequently Asked Questions
Over 18,000 customers have rated RareVinyl.com 5-star on Trustpilot, with consistent praise for fast delivery, careful packaging, accurate product descriptions, and friendly customer service. If you would like to speak to a member of the RareVinyl.com team before ordering, you can email or phone us via Contact Us.
Yes. Every record listed on RareVinyl.com is individually checked by our specialist team before it is added to the website. Each product page includes a clear condition report and detailed description, and every order is covered by our 100% satisfaction guarantee. With more than 40 years of experience selling collectible records, we take authenticity and accurate grading seriously.
Yes. RareVinyl.com ships worldwide to over 100 countries using trusted carriers. Delivery times vary by destination—typically 3–5 working days within Europe and around 6–7 working days for many international destinations. We use Royal Mail, Parcelforce, UPS, FedEx, and other reliable shipping partners. For many European customers, local tax-paid delivery options are available where applicable.
RareVinyl.com follows the Record Collector Magazine grading system. Most items are graded between Mint (brand new) and Excellent, and the product description will clearly explain the exact condition you can expect for both the vinyl and the sleeve.
Record collectors care about condition—and so does RareVinyl.com. Delivery charges cover specialist record packaging, careful handling, and tracked services designed to protect sleeves, corners, inserts, and the vinyl itself in transit. Instead of hiding shipping costs inside product prices, RareVinyl.com keeps pricing clear and transparent.
If your order from RareVinyl.com arrives damaged or is not as expected, please contact our customer service team as soon as possible. Returns can be authorised within 28 days of delivery. Once the item is returned in its original condition, we will issue a full refund. For items marked “sealed from new,” the shrink wrap must remain intact (except for the sleeve opening edge) to qualify for a return.
Yes. RareVinyl.com buys vinyl collections of any size, from small groups of records to complete lifetime collections. Contact our buying team for a free, no-obligation quote via Phone: 0800 634 9975, Email: vinyl@eil.com, or WhatsApp: +44 7538 959134. We can arrange free UK collection or provide packing boxes if you prefer to ship to us. After assessment, payment is typically sent within 24 hours of receipt. For more details on selling records, visit vinyl-wanted.com.
Tracking is available for most shipping methods. When your order ships, RareVinyl.com sends tracking details by email. UK orders shipped with Royal Mail Tracked 24/48 or Parcelforce include full tracking. For US deliveries, parcels can often be tracked via USPS after customs clearance.
Yes. RareVinyl.com has been selling records since 1985, growing from a shared passion for collecting into a specialist online record store. You can read the full RareVinyl.com story here.
RareVinyl.com was founded by record collectors and has spent more than 40 years specialising in collectible and hard-to-find vinyl. We focus on accurate grading, detailed product descriptions, careful packaging, and responsive customer service. RareVinyl.com stocks a wide range of rare, new, and collectible records, and every order is backed by a straightforward returns policy and a full refund option if you are not happy with your purchase.